- We are an independent hearing clinic.
- We are not owned, partly owned, or in any form of partnership with any hearing aid company.
- We are not part of a national company or chain of clinics.
- We don't solicit clients, most come through referrals and word of mouth.
- We believe in not only improving our patients' hearing and communication skills, we also aim to improve their quality of life.
- We believe that hearing aids should be just one part of the holistic, ongoing communication management plan. Hearing aids are only fitted when necessary and continued management and services is always provided after fitting.
- Hearing aids are prescribed and fitted based on the client's needs, and not because of any obligation or incentives from hearing aid companies.
- Contrary to current marketing practices, we do our outmost to ensure patients leave with better hearing and listening, not just with devices.
- More than 98% of our hearing aid clients are ‘very satisfied’, based on an independent national hearing aid survey (EARtrack). One of the many ways we achieve this is by working towards realistic expectations.
- We don't practice, test and forget. Instead we provide extended feedback and recommendations for further testing and/or management
- We support patients as they adapt to hearing aids by encouraging as many return appointments as needed. This is free for the first 12 months.
- We provide assistance free of charge (clinical, therapeutic, and technical) until there is mutual satisfaction that the best possible level of speech clarity and communication has been achieved.
- Hearing rehabilitation is our specialty and extended to all with new or old hearing aids at no extra cost.
- We see many ‘unsatisfied’ hearing aid clients for a second opinion. We don't simply re-fit them with new expensive hearing aids. We rehabilitate them.
- As an independent practice our prices are fair and usually below the industry average.
- Our free/no extra cost services and low prices are sustained through the high patient statistician rate and subsequent word of mouth referrals.
